What do I do if ezmlm doesn't work? - ezmlm-idx FAQ

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6.1 What do I do if ezmlm doesn't work?

Try to determine where the problem occurs and how to reproduce it:

Do messages to ezmlm return an error message to the sender or not?
What is/are the error message(s)?
What does ezmlm log into the mail log?
Are you using a setup with virtual domains, and qmail<1.02 or ezmlm-idx<0.31? If so, have you adjusted DIR/inlocal (see Adapting ezmlm-make for virtual domains)?
Are posts sent out to the subscribers?
Are there subscribers?
```
          %  ezmlm-list DIR
```
Are there moderators?
```
          % ezmlm-list moddir
```
where ‘moddir’ is the contents of DIR/remote (for remote admin lists), of DIR/modsub (for subscription moderated lists) or DIR/modpost (for message moderation), if and only if the contents start with a forward slash. The default in all cases is DIR/mod/. If both DIR/modsub and DIR/remote contain directory names, the one in DIR/modsub is used for both subscription moderation and remote admin.
Are the ownerships of all files correct, i.e. read/writable for the owner?
```
          % chown -R user DIR
```
For lists under alias:
```
          % chown -R alias DIR
```
If you use custom moderator databases, those directories and all their contents must also be readable for the user under which the list operates (i.e. the user qmail changes to during the delivery).
Read the qmail log and capture relevant parts.
Did you customize the package at all? If so, try the default settings which are known to work.
Did you customize ezmlmrc(5)? Try to use the default copy (skip the -c switch).
Did your customization of .ezmlmrc fail to have an effect?
Remember to use the -c switch. The .ezmlmrc file used is the one in dotdir, i.e. the directory where the .qmail files go, usually, but NOT necessarily, the one in your home directory.
Make sure you followed the instructions in man pages and other documentation. Most of the problems are due to not closely following the instructions. Try again with a new test list.
Make sure to take notes of how the list was created (which flags you used, etc.).
use ezmlm-check(1) (see Using ezmlm-check to find setup errors) and compare the variables identified by ezmlm-check to DIR/inlocal, etc. If you don't get a reply from ezmlm-check, then message was not delivered properly. Check your qmail setup.
Try to find your problem or a question/item close to it in the FAQ.
If this didn't resolve the problem, post to the ezmlm mailing list, describing how you set up the list, your general setup (especially the relevant control files for a virtual domain), what works and what doesn't and what results from different actions (log entries, error messages).

If you have solved a problem that you believe might be more general, please send a description of the problem and its solution to the authors, ideally as a FAQ item.